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Virtual Courses

A Supervisor’s Guide to Reasonable Suspicion Testing – Virtual

online course | Facilitator: PivotU Virtual

This online Supervisor’s Guide to Reasonable Suspicion Testing course teaches supervisors how to detect signs of substance use and provides appropriate actions to take when approaching a driver who is suspected of being under the influence of alcohol or drugs.

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Achieving Communication Effectiveness – Virtual

Online course | Facilitator: Vital Learning

Administrative and support personnel will learn effective communication techniques thereby opening the door to dialogue, negotiation, and compromise. Participants will be trained to function more productively through improved communication skills.

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Back Safety Training – Virtual

Facilitator: PivotU Virtual

Using the innovative Whole Life/Health Cycle safety training approach, this Back Safety course explores habits that can keep employees safe, healthy and productive.

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Backing Safety Fundamentals – Virtual

Facilitator: PivotU Virtual

This online Backing Safety Fundamentals course explores the main risks associated with backing up a vehicle and offers simple solutions to reduce those risks.

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Behavioral Based Interviewing – Virtual

Webinar | Facilitator: Pat Bell

It is critical to have the technique to use behavioral based interview skills to identify the right talent. To create a meaningful interview process, organizations must go beyond the job description and identify good questions for the "culture fit" for behaviors and beliefs that support the company values.

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Bloodborne Pathogens: Exposure in the Workplace – Virtual

Facilitator: PivotU Virtual

This Bloodborne Pathogens: Exposure in the Workplace online course provides important information that workers and supervisors can use to protect themselves from being exposed to blood or blood-containing materials in the workplace.

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Coaching Job Skills – Virtual

Online course | Facilitator: Vital Learning

Coaching Job Skills is part of Vital Learning's Leadership Essentials Series. Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, a task, or a skill.

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Communicating Up – Virtual

Online course | Facilitator: Vital Learning

Communicating Up is one of the courses included in Vital Learning’s Leadership Essentials Series.on the phone, on conference calls and on video-conferences. Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

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Creating and Implementing Employee Recognition Programs – Webinar

Virtual course | Facilitator: Pat Bell

Money is not the exclusive way to create a positive company culture. Employee Recognition Programs that include "ground up" participation have more meaning and impact towards employee satisfaction. Explore creative ways to infuse your traditional programs.

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Dealing with Difficult Customer Situations – Virtual

Virtual course | Facilitator: Vital Learning

Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.

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Delegating to Others – Virtual

Online course | Facilitator: Vital Learning

Delegating is part of Vital Learning’s Leadership Essentials Series. Delegating provides the tools necessary to develop messages that communicate the "what" and the "why" of every delegated task so that the work is done correctly, and the individual gains the benefits of a new experience and increased confidence and responsibility.

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Delivering Customer Focused Service – Virtual

Virtual course | Facilitator: Vital Learning

Learners will identify the techniques that they do very well and develop ways for them to do their job better. Participants will understand their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.

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Developing and Coaching Others – Team Leader – Virtual

Virtual course | Facilitator: Vital Learning

Developing and Coaching Others educates managers to effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn how they can effectively impact the learning process and coaching moments of their teams.

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Developing Performance Goals and Standards – Virtual

Online course | Facilitator: Vital Learning

Developing Performance Goals and Standards is part of Vital Learning’s Leadership Essentials Series. Unless managers and team leaders spell out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. The steps that gain team member agreement.

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Diversity Awareness – Virtual

Online course | Facilitator: Vital Learning

This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified. The opportunity will be provided to learn and then do something about personal understandings of other cultures. This course will show how to interact with different kinds of people and recognize the benefits that multi-culturalism can bring to our lives.

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Effective Communication for Employees – Virtual

Facilitator: PivotU Facilitator

This online Effective Communication for Employees course helps employees understand how strong communication skills can improve working relationships, increase productivity, and promote career growth.

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Effective Communication for Supervisors – Virtual

Facilitator: PivotU Virtual

This online Effective Communication for Supervisors course helps supervisors build strong communication skills and promote development of these skills among their employees.

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Effective Discipline – Virtual

Online course | Facilitator: Vital Learning

Effective Discipline helps managers learn effective techniques for addressing problem behavior. Learn how to use effective discipline and deliver constructive, negative feedback that encourages the team member to change without demeaning them. Using communication skills, the manager works to preserve the individual’s self-respect and encourage the best kind of discipline – self-discipline.

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Essential Skills of Communicating – Virtual

Online course | Facilitator: Vital Learning

Essential Skills of Communicating is one of two foundation courses in the Vital Learning's Leadership Essentials Series, which help to develop skills that are basic to all the other courses in the series. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener.

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Essential Skills of Leadership – Virtual

Online course | Facilitator: Vital Learning

Essential Skills of Leadership is one of two foundation courses in the Vital Learning’s Leadership Essentials Series, which help to develop skills that are basic to all the other courses in the series. Essential Skills of Leadership is the first step to developing successful managers. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders.

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