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Difficult People

Communication and Influence

Half-day course | Facilitator: Alice Dendinger, SPHR

We all communicate but do we truly influence the others around us so that they hear our ideas and our message? How do we get them to take action based on our communication? Learn how to influence others through communication.

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Conflict Management for HR Professionals

Full-day course | Facilitator: Alice Dendinger, SPHR

As HR professionals, we are in a unique position. We are in the middle representing the needs of management and the employees, yet always keeping an eye on the bottom line. This course is specifically designed to help HR professionals learn how to effectively deal with conflict in your work environment.

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Critical Communication Skills

Half-day course | Facilitator: Alice Dendinger, SPHR

Have you ever looked back on an unhappy relationship or a workplace problem and blamed " poor communication." There is no tried and true recipe to follow which results in perfect communication, however, there are skills that are critical if you are to be effective at conveying your point and gaining mutual understanding. How well you communicate can contribute to your success or failure in the workplace.

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Dealing with Difficult Co-Workers

Half-day course | Facilitator: Alice Dendinger, SPHR

There are many types of difficult people. This program will help participants realize the similarities and differences between themselves and others and how this creates a perception of “difficulty.” Tips and tools will be presented to help you understand how to be effective in communicating with anyone - especially the button pushers!

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Harrassment in the Workplace

Half-day course | Facilitator: Alice Dendinger, SPHR

Creating a respectful workplace goes beyond legal compliance. Social media requires a greater reach for employers to lay out clear expectations about behavior to make sure they don't compromise employee interaction with careless activities and comments, disrespectful or inappropriate behaviors.

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Listening Skills for Employees

Half-day course | Facilitator: Alice Dendinger, SPHR

We all have a natural style of listening. Good communication is one of the most valued skills in the workplace. Effective listening is crucial to communicating productively inside the organization while meeting competitive challenges from the outside. This program helps participants become active, purposeful listeners in a wide variety of situations for more productive communications. By completing a personalized profile and participating in this module, you will discover your natural approach to listening and develop an action plan to enhance your effectiveness as a communicator.

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