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Customer Service

Dealing with Difficult Customer Situations

Half-day course | Facilitator: PivotU Facilitator

Customer service representatives are provided techniques for dealing with difficult customer situations. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.

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Dealing with Difficult Customer Situations – Virtual

Virtual course | Facilitator: Vital Learning

Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.

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Delivering Customer Focused Service

Half-day course | Facilitator: PivotU Facilitator

Learners analyze the skills and strategies they use every day in their jobs to identify the techniques that they do very well and to develop ways for them to do their job better. During this training, participants will learn guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.

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Delivering Customer Focused Service – Virtual

Virtual course | Facilitator: Vital Learning

Learners will identify the techniques that they do very well and develop ways for them to do their job better. Participants will understand their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.

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Professionalism in the Office

Full-day course | Facilitator: PivotU Facilitator

Professionalism, courtesy, organizational skills, flexibility: These skills and attributes are critical to the success of any organization. More often than not, such skills are in short supply, especially among new and inexperienced employees. Organizations need to progress people from their own “personal style” to consistent, professional behavior that includes self-evaluation and the commitment to change in order to achieve positive results for the team.

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Professionalism in the Office – Virtual

Online course | Facilitator: Vital Learning

Professionalism in the Office is designed to teach support staff members the skills needed to be more professional on the job. This course gives the opportunity to assess personal performance, participate in learning experiences not available in the day-to-day work environment, and define and evaluate personal goals/objectives related to career growth.

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STAR Customer Service

Half-day course | Facilitator: PivotU Facilitator

STAR Service is a powerful program designed to address the opportunity to improve customer experiences in face-to-face interactions. Your service employees will learn the process and skills they need to provide customers with Positive Memorable Experiences.

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STAR Customer Service – Virtual

Online course | Facilitator: Vital Learning

STAR Service is a powerful program designed to address the opportunity to improve customer experiences in face-to-face interactions. Your service employees will learn the process and skills they need to provide customers with Positive Memorable Experiences.

Learn more ›
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