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Conflict Mastery

Achieving Communication Effectiveness – Virtual

Online course | Facilitator: Vital Learning

Administrative and support personnel will learn effective communication techniques thereby opening the door to dialogue, negotiation, and compromise. Participants will be trained to function more productively through improved communication skills.

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Conflict Management for HR Professionals

Full-day course | Facilitator: Alice Dendinger, SPHR

As HR professionals, we are in a unique position. We are in the middle representing the needs of management and the employees, yet always keeping an eye on the bottom line. This course is specifically designed to help HR professionals learn how to effectively deal with conflict in your work environment.

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Conflict to Creative Collaboration

Half-day course | Facilitator: Alice Dendinger, SPHR

In the business world, we should view conflict as a positive sign that people care about the issue and have energy to put toward solutions. Why does conflict have to be perceived as negative and something to avoid? This program will help you develop strategies for establishing a cooperative atmosphere conducive to resolving conflicts when they arise, helping individuals involved in conflicts understand each other’s point of view and facilitate problem solving.

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Conscious Choosing for Flow – Moving from Conflict to Creativity

Two Day Program | Facilitator: Alice Dendinger, SPHR

Does your team struggle with…the free flow of information, disconnection from others because of conflict and misunderstandings, lack of clarity or misalignment of goals? What if…you could learn a simple, tried and proven way of transforming the destructive tension of conflict into the dynamic energy of creativity, on the spot, while addressing the needs of organization, teams, and individuals to create buy-in and shared goals?

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Critical Communication Skills

Half-day course | Facilitator: Alice Dendinger, SPHR

Have you ever looked back on an unhappy relationship or a workplace problem and blamed " poor communication." There is no tried and true recipe to follow which results in perfect communication, however, there are skills that are critical if you are to be effective at conveying your point and gaining mutual understanding. How well you communicate can contribute to your success or failure in the workplace.

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Dealing with Difficult Co-Workers

Half-day course | Facilitator: Alice Dendinger, SPHR

There are many types of difficult people. This program will help participants realize the similarities and differences between themselves and others and how this creates a perception of “difficulty.” Tips and tools will be presented to help you understand how to be effective in communicating with anyone - especially the button pushers!

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Dealing with Difficult Customer Situations

Half-day course | Facilitator: PivotU Facilitator

Customer service representatives are provided techniques for dealing with difficult customer situations. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.

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Dealing with Difficult Customer Situations – Virtual

Virtual course | Facilitator: Vital Learning

Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.

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Managing Complaints

Half-day course | Facilitator: PivotU Facilitator

Managing Complaints is part of PivotU's Leadership Essentials Series. This module shows Managers and Team Leaders how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.

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Managing Complaints – Virtual

Online course | Facilitator: Vital Learning

Managing Complaints is part of PivotU's Leadership Essentials Series. This module shows Managers and Team Leaders how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.

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Resolving Conflicts for Leaders

Half-day course | Facilitator: Vital Learning

Resolving Conflicts helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict.

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Resolving Conflicts for Leaders – Virtual

Online course | Facilitator: Vital Learning

Resolving Conflicts is part of PivotU’s Leadership Essentials Series. Resolving Conflicts helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict.

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Restoring Emotional Safety and Trust in the Workplace

Full-day course | Facilitator: Sherwynn Patton

Oftentimes, trust is busted with people who treat us based on their assumptions and not because they respect and accept us for who we are as a person and professional. There are employees within our workplace who feel a certain “right” to be bossy, rude, difficult etc... This day long course shares a new way of working together that promotes peace and healthy work environments. Employees are encouraged to attend and discover coping strategies for dealing with bullies and verbal coercion in the workplace.

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Restoring Emotional Safety and Trust in the Workplace for Facilitators

Two day program | Facilitator: Sherwynn Patton

Oftentimes, trust is busted with people who treat us based on their assumptions of us and not because they respect and accept us for who we are as a person and professional. There are employees within our workplace who for one reason or another feel a “right” to be bossy, rude, difficult etc...“snakes in suits” need not be tolerated. This two day course will help participants act in ways that are more worthy of trust in the workplace.

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Stress Management for Busy Professionals

Full-day course | Facilitator: Alice Dendinger, SPHR

Stress Management is a unique course that provides people with valuable feedback on coping with stress in their personal and work lives. It will provide critical insight into how stress in one area of life affects other areas and examines how coping resources in one area can be used to decrease stress in the other. This course focuses on relationship coping resources as the most effective and consistent response to stressors identified in all four life areas.

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Transforming Your Team from Dysfunction to Cohesion

Full-day course | Facilitator: Alice Dendinger, SPHR

Alice Dendinger, renowned speaker and consultant, will facilitate this program as a one-day learning and transformation experience using the most approachable, competent, and effective way possible to take your team to the next level of performance. THE FIVE BEHAVIORS OF A COHESIVE TEAM™ model helps individuals and organizations reveal what it takes to build a truly cohesive and effective team.

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