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Communication

Achieving Communication Effectiveness – Virtual

Online course | Facilitator: Vital Learning

Administrative and support personnel will learn effective communication techniques thereby opening the door to dialogue, negotiation, and compromise. Participants will be trained to function more productively through improved communication skills.

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Behavioral Based Interviewing

Half-day course | Facilitator: Pat Bell

It is critical to have the technique to use behavioral based interview skills to identify the right talent. To create a meaningful interview process, organizations must go beyond the job description and identify good questions for the “culture fit” for behaviors and beliefs that support the company values.

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Behavioral Based Interviewing – Virtual

Webinar | Facilitator: Pat Bell

It is critical to have the technique to use behavioral based interview skills to identify the right talent. To create a meaningful interview process, organizations must go beyond the job description and identify good questions for the "culture fit" for behaviors and beliefs that support the company values.

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Civil Treatment® in the Workplace

Full-day course | Facilitator: Pat Bell

Civil Treatment® uses an interactive and experiential learning format with a modular lesson design. In addition to its realist videos and skills-building exercises, the course teaches concrete behavioral guidelines that produce tangible results in the workplace. Clients who use the Civil Treatment® program report reduced litigation expenses and positive changes in the organizational culture.

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Coaching Job Skills

Half-day course | Facilitator: PivotU Facilitator

Coaching Job Skills is one of the courses included in Vital Learning’s Leadership Essentials Series and expanded for a classroom or onsite program. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, but not mandated, it is suggested that learners first experience the two foundation modules offered virtually, classroom and at your workplace which include Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers. Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, a task, or a skill. In order to achieve results, coaching must go beyond just showing how to do something. Coaching involves observing, analyzing demonstrating, and giving feedback. It’s a process of developing relationships with team members – relationships that ultimately can build the trust and respect that are the foundation of successful organizations.

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Coaching Job Skills – Virtual

Online course | Facilitator: Vital Learning

Coaching Job Skills is part of Vital Learning's Leadership Essentials Series. Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, a task, or a skill.

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Communicating and Teaming Effectively Across Distance

Full-day course | Facilitator: Jeremy Solomons

More and more people are working and communicating with counterparts whom they have never seen and may never meet. This workshop will highlight mistakes for remote workers and teams to avoid and lay out a straightforward process to help ensure success, including how to use technology effectively. Participants will learn specific tips on how to be more effective in cyber-writing, on the phone, on conference calls and on video-conferences. Though the focus is virtual management - this face to face workshop will meet the needs of those employees as they transition to a more virtual world.

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Communicating and Teaming Effectively Across Distance – Virtual

Virtual course | Facilitator: Jeremy Solomons

More and more people are working and communicating with counterparts whom they have never seen and may never meet. This virtual course will highlight mistakes for remote workers and teams to avoid and lay out a straightforward process to help ensure success, including how to use technology effectively. Participants will learn specific tips on how to be more effective in cyber-writing, on the phone, on conference calls and on video-conferences. Join Jeremy for four one hour virtual sessions.

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Communicating Up

Half-day course | Facilitator: PivotU Facilitator

Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

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Communicating Up – Virtual

Online course | Facilitator: Vital Learning

Communicating Up is one of the courses included in Vital Learning’s Leadership Essentials Series.on the phone, on conference calls and on video-conferences. Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

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Communication and Influence

Half-day course | Facilitator: Alice Dendinger, SPHR

We all communicate but do we truly influence the others around us so that they hear our ideas and our message? How do we get them to take action based on our communication? Learn how to influence others through communication.

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Conflict to Creative Collaboration

Half-day course | Facilitator: Alice Dendinger, SPHR

In the business world, we should view conflict as a positive sign that people care about the issue and have energy to put toward solutions. Why does conflict have to be perceived as negative and something to avoid? This program will help you develop strategies for establishing a cooperative atmosphere conducive to resolving conflicts when they arise, helping individuals involved in conflicts understand each other’s point of view and facilitate problem solving.

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Conscious Choosing for Flow – Moving from Conflict to Creativity

Two Day Program | Facilitator: Alice Dendinger, SPHR

Does your team struggle with…the free flow of information, disconnection from others because of conflict and misunderstandings, lack of clarity or misalignment of goals? What if…you could learn a simple, tried and proven way of transforming the destructive tension of conflict into the dynamic energy of creativity, on the spot, while addressing the needs of organization, teams, and individuals to create buy-in and shared goals?

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Critical Communication Skills

Half-day course | Facilitator: Alice Dendinger, SPHR

Have you ever looked back on an unhappy relationship or a workplace problem and blamed " poor communication." There is no tried and true recipe to follow which results in perfect communication, however, there are skills that are critical if you are to be effective at conveying your point and gaining mutual understanding. How well you communicate can contribute to your success or failure in the workplace.

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Dealing with Difficult Co-Workers

Half-day course | Facilitator: Alice Dendinger, SPHR

There are many types of difficult people. This program will help participants realize the similarities and differences between themselves and others and how this creates a perception of “difficulty.” Tips and tools will be presented to help you understand how to be effective in communicating with anyone - especially the button pushers!

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Dealing with Difficult Customer Situations

Half-day course | Facilitator: PivotU Facilitator

Customer service representatives are provided techniques for dealing with difficult customer situations. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.

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Dealing with Difficult Customer Situations – Virtual

Virtual course | Facilitator: Vital Learning

Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.

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Delegating to Others

Half-day course | Facilitator: PivotU Facilitator

Delegating to Others provides the tools necessary to develop messages that communicate the “what” and the “why” of every delegated task. Focusing on ensuring that the individual understands what is required helps facilitate a successful result – the work is done correctly, and the individual gains the benefits of a new experience and increased confidence and responsibility.

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Delegating to Others – Virtual

Online course | Facilitator: Vital Learning

Delegating is part of Vital Learning’s Leadership Essentials Series. Delegating provides the tools necessary to develop messages that communicate the "what" and the "why" of every delegated task so that the work is done correctly, and the individual gains the benefits of a new experience and increased confidence and responsibility.

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Delivering Customer Focused Service

Half-day course | Facilitator: PivotU Facilitator

Learners analyze the skills and strategies they use every day in their jobs to identify the techniques that they do very well and to develop ways for them to do their job better. During this training, participants will learn guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.

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