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Make a pivotal change.

Leaders

Change Management and Building Resilience

Half-day course | Facilitator: PivotU Facilitator

Do you ever feel like change is being "done to you?" Don't let change manage you while creating more stress and frustration. During this course, you will learn the four phases that every human being goes through during a change. You will discover what we need to know, hear, and see during each phase, and finally, you will learn what you can do to help yourself and others during these four phases. Don't let change manage you while creating more stress and frustration.

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Civil Treatment® in the Workplace

Full-day course | Facilitator: Pat Bell

Civil Treatment® uses an interactive and experiential learning format with a modular lesson design. In addition to its realist videos and skills-building exercises, the course teaches concrete behavioral guidelines that produce tangible results in the workplace. Clients who use the Civil Treatment® program report reduced litigation expenses and positive changes in the organizational culture.

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Coaching and Managing Performance Problems (for Action and Accountability)

Half-day course | Facilitator: Pat Bell

Good performance doesn’t just happen, it is managed. This course introduces a performance management system of goal setting, assessment (giving feedback and coaching), and delivering evaluations. Coaching goes well beyond offering constructive criticism to develop the potential of all team members.

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Coaching Job Skills

Half-day course | Facilitator: PivotU Facilitator

Coaching Job Skills is one of the courses included in Vital Learning’s Leadership Essentials Series and expanded for a classroom or onsite program. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, but not mandated, it is suggested that learners first experience the two foundation modules offered virtually, classroom and at your workplace which include Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers. Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, a task, or a skill. In order to achieve results, coaching must go beyond just showing how to do something. Coaching involves observing, analyzing demonstrating, and giving feedback. It’s a process of developing relationships with team members – relationships that ultimately can build the trust and respect that are the foundation of successful organizations.

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Coaching Job Skills – Virtual

Online course | Facilitator: Vital Learning

Coaching Job Skills is part of Vital Learning's Leadership Essentials Series. Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, a task, or a skill.

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Communicating and Teaming Effectively Across Distance

Full-day course | Facilitator: Jeremy Solomons

More and more people are working and communicating with counterparts whom they have never seen and may never meet. This workshop will highlight mistakes for remote workers and teams to avoid and lay out a straightforward process to help ensure success, including how to use technology effectively. Participants will learn specific tips on how to be more effective in cyber-writing, on the phone, on conference calls and on video-conferences. Though the focus is virtual management - this face to face workshop will meet the needs of those employees as they transition to a more virtual world.

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Communicating and Teaming Effectively Across Distance – Virtual

Virtual course | Facilitator: Jeremy Solomons

More and more people are working and communicating with counterparts whom they have never seen and may never meet. This virtual course will highlight mistakes for remote workers and teams to avoid and lay out a straightforward process to help ensure success, including how to use technology effectively. Participants will learn specific tips on how to be more effective in cyber-writing, on the phone, on conference calls and on video-conferences. Join Jeremy for four one hour virtual sessions.

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Communicating Up

Half-day course | Facilitator: PivotU Facilitator

Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

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Communicating Up – Virtual

Online course | Facilitator: Vital Learning

Communicating Up is one of the courses included in Vital Learning’s Leadership Essentials Series.on the phone, on conference calls and on video-conferences. Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

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Communication and Influence

Half-day course | Facilitator: Alice Dendinger, SPHR

We all communicate but do we truly influence the others around us so that they hear our ideas and our message? How do we get them to take action based on our communication? Learn how to influence others through communication.

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Compensation, Benefits & Performance Basics: Understanding the HR Function

Half-day course | Facilitator: Susan D. Word, SPHR, SHRM-SCP

By taking this class you will understand compensation, benefits and employee performance measurement as three closely tied systems and be able to enhance your contribution to management of people and financial goals in the company.

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Conscious Choosing for Flow – Moving from Conflict to Creativity

Two Day Program | Facilitator: Alice Dendinger, SPHR

Does your team struggle with…the free flow of information, disconnection from others because of conflict and misunderstandings, lack of clarity or misalignment of goals? What if…you could learn a simple, tried and proven way of transforming the destructive tension of conflict into the dynamic energy of creativity, on the spot, while addressing the needs of organization, teams, and individuals to create buy-in and shared goals?

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Decision Making – It’s More Than you Think!

Half-day course | Facilitator: Sue Breland

Living is a continual procession of decisions. In the workplace, leaders must be more cognizant of the effect of the decisions they make, the style of decision making they chose, who should be involved in decisions and at what point others are brought into the process. This course provides activity-based learning, tips and tools for making decisions and how to act on decisions for yourself and your organization with confidence.

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Delegating to Others

Half-day course | Facilitator: PivotU Facilitator

Delegating to Others provides the tools necessary to develop messages that communicate the “what” and the “why” of every delegated task. Focusing on ensuring that the individual understands what is required helps facilitate a successful result – the work is done correctly, and the individual gains the benefits of a new experience and increased confidence and responsibility.

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Delegating to Others – Virtual

Online course | Facilitator: Vital Learning

Delegating is part of Vital Learning’s Leadership Essentials Series. Delegating provides the tools necessary to develop messages that communicate the "what" and the "why" of every delegated task so that the work is done correctly, and the individual gains the benefits of a new experience and increased confidence and responsibility.

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Delivering Customer Focused Service – Virtual

Virtual course | Facilitator: Vital Learning

Learners will identify the techniques that they do very well and develop ways for them to do their job better. Participants will understand their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.

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Developing and Coaching Others – Team Leader – Virtual

Virtual course | Facilitator: Vital Learning

Developing and Coaching Others educates managers to effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn how they can effectively impact the learning process and coaching moments of their teams.

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Developing and Coaching Others – Team Leader

Half-day course | Facilitator: PivotU Facilitator

An organization can tell employees that they are responsible for their own growth and development, but many employees will not or cannot achieve this on their own. They need motivation, support and coaching from their supervisors, team leaders and managers. Without this, they’ll have a difficult time developing their talents on their own. Research shows the support and effective involvement of leaders is the single most important factor in determining whether that the employee learns in a classroom transfers into behavior change on the job. Leaders who are actively involved in the growth and development of their team members encourage behavior change and improved performance. This takes leaders who: • Continuously coach and support the development of their employees • Encourage learners before, during and after each element in a learning process • Effectively handle “coaching moments” so employees learn to teach themselves

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Developing Performance Goals and Standards

Half-day course | Facilitator: Sue Breland

Unless managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. It then illustrates the steps that gain team member agreement and commitment to those performance goals.

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Developing Performance Goals and Standards – Virtual

Online course | Facilitator: Vital Learning

Developing Performance Goals and Standards is part of Vital Learning’s Leadership Essentials Series. Unless managers and team leaders spell out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. The steps that gain team member agreement.

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