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Employees

Achieving Communication Effectiveness – Virtual

Online course | Facilitator: Vital Learning

Administrative and support personnel will learn effective communication techniques thereby opening the door to dialogue, negotiation, and compromise. Participants will be trained to function more productively through improved communication skills.

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Building Trust On Your Team

Half-day course | Facilitator: Alice Dendinger, SPHR

Trust is the glue that holds everyone together as you work to get the job done. If people are working hard but slow to get results - it could be a foundational problem with trust. Gain tools for trust building and avoid the traps of trust busting.

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Civil Treatment® in the Workplace

Full-day course | Facilitator: Pat Bell

Civil Treatment® uses an interactive and experiential learning format with a modular lesson design. In addition to its realist videos and skills-building exercises, the course teaches concrete behavioral guidelines that produce tangible results in the workplace. Clients who use the Civil Treatment® program report reduced litigation expenses and positive changes in the organizational culture.

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Communicating and Teaming Effectively Across Distance

Full-day course | Facilitator: Jeremy Solomons

More and more people are working and communicating with counterparts whom they have never seen and may never meet. This workshop will highlight mistakes for remote workers and teams to avoid and lay out a straightforward process to help ensure success, including how to use technology effectively. Participants will learn specific tips on how to be more effective in cyber-writing, on the phone, on conference calls and on video-conferences. Though the focus is virtual management - this face to face workshop will meet the needs of those employees as they transition to a more virtual world.

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Communicating and Teaming Effectively Across Distance – Virtual

Virtual course | Facilitator: Jeremy Solomons

More and more people are working and communicating with counterparts whom they have never seen and may never meet. This virtual course will highlight mistakes for remote workers and teams to avoid and lay out a straightforward process to help ensure success, including how to use technology effectively. Participants will learn specific tips on how to be more effective in cyber-writing, on the phone, on conference calls and on video-conferences. Join Jeremy for four one hour virtual sessions.

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Communicating Up

Half-day course | Facilitator: PivotU Facilitator

Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

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Communication and Influence

Half-day course | Facilitator: Alice Dendinger, SPHR

We all communicate but do we truly influence the others around us so that they hear our ideas and our message? How do we get them to take action based on our communication? Learn how to influence others through communication.

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Compensation, Benefits & Performance Basics: Understanding the HR Function

Half-day course | Facilitator: Susan D. Word, SPHR, SHRM-SCP

By taking this class you will understand compensation, benefits and employee performance measurement as three closely tied systems and be able to enhance your contribution to management of people and financial goals in the company.

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Conflict to Creative Collaboration

Half-day course | Facilitator: Alice Dendinger, SPHR

In the business world, we should view conflict as a positive sign that people care about the issue and have energy to put toward solutions. Why does conflict have to be perceived as negative and something to avoid? This program will help you develop strategies for establishing a cooperative atmosphere conducive to resolving conflicts when they arise, helping individuals involved in conflicts understand each other’s point of view and facilitate problem solving.

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Conscious Choosing for Flow – Moving from Conflict to Creativity

Two Day Program | Facilitator: Alice Dendinger, SPHR

Does your team struggle with…the free flow of information, disconnection from others because of conflict and misunderstandings, lack of clarity or misalignment of goals? What if…you could learn a simple, tried and proven way of transforming the destructive tension of conflict into the dynamic energy of creativity, on the spot, while addressing the needs of organization, teams, and individuals to create buy-in and shared goals?

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Critical Communication Skills

Half-day course | Facilitator: Alice Dendinger, SPHR

Have you ever looked back on an unhappy relationship or a workplace problem and blamed " poor communication." There is no tried and true recipe to follow which results in perfect communication, however, there are skills that are critical if you are to be effective at conveying your point and gaining mutual understanding. How well you communicate can contribute to your success or failure in the workplace.

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Dealing with Difficult Co-Workers

Half-day course | Facilitator: Alice Dendinger, SPHR

There are many types of difficult people. This program will help participants realize the similarities and differences between themselves and others and how this creates a perception of “difficulty.” Tips and tools will be presented to help you understand how to be effective in communicating with anyone - especially the button pushers!

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Dealing with Difficult Customer Situations

Half-day course | Facilitator: PivotU Facilitator

Customer service representatives are provided techniques for dealing with difficult customer situations. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.

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Dealing with Difficult Customer Situations – Virtual

Virtual course | Facilitator: Vital Learning

Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, they will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned.

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Decision Making – It’s More Than you Think!

Half-day course | Facilitator: Sue Breland

Living is a continual procession of decisions. In the workplace, leaders must be more cognizant of the effect of the decisions they make, the style of decision making they chose, who should be involved in decisions and at what point others are brought into the process. This course provides activity-based learning, tips and tools for making decisions and how to act on decisions for yourself and your organization with confidence.

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Delivering Customer Focused Service

Half-day course | Facilitator: PivotU Facilitator

Learners analyze the skills and strategies they use every day in their jobs to identify the techniques that they do very well and to develop ways for them to do their job better. During this training, participants will learn guidelines for delivering customer focused service, including understanding their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.

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Delivering Customer Focused Service – Virtual

Virtual course | Facilitator: Vital Learning

Learners will identify the techniques that they do very well and develop ways for them to do their job better. Participants will understand their role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.

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Diversity Awareness

Half-day course | Facilitator: PivotU Facilitator

The Vital Learning Diversity Awareness™™ course provides team members with the tools to understand and respect people of other cultures. It also enables team members to develop the skills to gain greater understanding and respect from others. The course highlights how to successfully create a climate in which team members appreciate differences and utilize them to improve interaction, increase problem solving and promote innovation.

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Diversity Awareness – Virtual

Online course | Facilitator: Vital Learning

This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified. The opportunity will be provided to learn and then do something about personal understandings of other cultures. This course will show how to interact with different kinds of people and recognize the benefits that multi-culturalism can bring to our lives.

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E-mail, E-Writing, and E-Influence

Half-day course | Facilitator: PivotU Facilitator

Use the ACE model (Audience, Content and Execution) to make sure that you are targeting your emails and e-writing for the right people to make the right decisions at the right time. Learn about laws of internal communication. Learn how to tell stories in email without going on and on…. Apply rules to make sure that your emails get read and get a response! Regardless of your level in the organization, you can make a difference in how you communicate and influence.

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